6 Things to Look for in an MSP

Managed services providers offer outsourced management, maintenance, and monitoring of corporate technology infrastructure. With an MSP, companies can strategically improve operations and cut costs. Providers offer businesses reassurance by giving them the technical competencies needed to ensure maximum system stability and efficiency. Below are several things to think of when choosing a managed services provider.

Proactive Maintenance

Not all business IT systems are current with antivirus updates, security patches, and service packs. Update management is a crucial offering that makes these providers very attractive. When a provider takes a proactive approach to the application of these updates, most problems can be avoided and corporate leaders have more time to focus on their companies.

Frequent Backups and Occasional Testing

Is the company regularly backing up its data to an offsite location? Backups are another important function offered by managed services providers, and they should be checked every day so problems can be addressed right away. Occasional testing is another important way to ensure that important data can be retrieved.

Guaranteed Response Times

How fast can the provider respond during working hours, on a weekend, or on a holiday? These pledges are known as SLAs or service level agreements, and it’s important for companies to ensure that the provider’s offering matches their needs.

Disaster Recovery Plans

Not all companies are prepared for the next emergency. Having a solid disaster recovery plan is crucial for any business, regardless of its size. The best managed services offerings can help companies develop actionable plans by balancing requirements and costs.

Vendor Help

It can be frustrating to call different vendors to get things fixed, only to realize that they’re not really speaking the same language. If a provider offers third-party assistance, they can manage the company’s internet, phone, software, and hardware vendors.


Companies can see how well their provider is doing through reporting. The best providers offer detailed reports on the problems they address, the maintenance they do, and the overall health of the corporate network. Customers can decide how often they want reports so they don’t become just another email clogging the inbox.

When companies outsource their IT resource management, it becomes an important partnership. Corporate technology must work efficiently and reliably to allow users to concentrate on running the company. A managed services provider reduces the effects of IT issues by minimizing their frequency and addressing them as they arise.